Made with care. Kept clear.

Production and shipping

Custom magnets are normally made within 3–5 business days after payment. This is production time before carrier transit. Shipped orders are sent by USPS Ground Advantage. Delivery timing after shipment is controlled by the carrier and is not guaranteed.

If we cannot ship within the stated production window, we will email you with a revised date and the choice to accept the delay or cancel the unshipped order for a full refund.

Sioux City pickup

Local pickup is free. After your order is ready, we will email you to arrange a Sioux City, Iowa pickup time and location. Please wait for the ready-for-pickup message before traveling to pick up.

Custom-order returns and replacements

Because every magnet is made from the design you approve, custom orders are final sale and cannot be returned for a change of mind, spelling choice, or crop shown in the approved preview.

If an item arrives damaged, defective, or different from the design you approved, email orders@mauvemagnetco.com within 7 days of delivery. Include your order email and clear photos of the issue. We will replace the affected item at no charge or provide another appropriate remedy.

Your photos and order information

We collect the contact, delivery, design, and payment-status information needed to make and fulfill your order. Stripe processes card details; Mauve Magnet Co. does not receive or store your full card number.

Print-ready photos are stored privately with our order records and used to produce, support, or replace your order. We do not sell your photos or personal information. Cloudflare hosts the website and private order storage, and Stripe provides payment processing.

We keep records only as reasonably needed for fulfillment, customer support, accounting, disputes, and legal obligations. To ask about your information, email orders@mauvemagnetco.com.

Design rights and acceptable content

By uploading a photo or design, you confirm that you own it or have permission to use it. Please do not submit unlawful, threatening, hateful, exploitative, or privacy-violating material. We may cancel and refund an order we cannot legally or safely produce.

Questions

Email orders@mauvemagnetco.com and include the email address used for the order.